FAQs

More information for your convenience.

Managed IT Services is the outsourcing of day-to-day IT management and support responsibilities as a strategic method for improving your companies operating costs, while adding a proactive approach to keeping your business computer systems running safely, smoothly and securely.

In short, a Managed IT Services company takes responsibility for your IT services for a fixed fee.

The biggest difference between Managed Services and Standard IT services contract is Reactive vs Proactive. In Standard IT services contract, when your systems are down, you call and the IT person comes out and fixes it. That means your company is out of commission until the tech gets there, diagnoses the problem and fixes it. It also puts you in the precarious position of hoping your backup was successful, hoping that data hasn’t been corrupted by Viruses and Spyware and a litany of other “What If’s”.

Another big issue is there really is no incentive to keep your systems running efficiently and securely. In a Standard IT service contract, the IT person only gets paid when your system goes down. In a Managed Services contract, the IT Partner is incentivized to keep your systems running because they get paid a flat rate.

It actually costs them more money to send a tech out, so as opposed to a standard IT person, the Managed Services Partner will do proactive maintenance and monitoring so they can predict problems ahead of them affecting your business. Managed Services is usually on a per computer basis, however, Yarona Core has a plan that covers your office needs.

Previously, Managed IT Services pricing was based on how many machines were being monitored by agents. That got a bit crazy when all devices became part of the network, so now pricing is based on how many users are being helped. And not all users are treated equally. For example, if we are supporting a hospital, some nurses will only be using the computers for a short time while an administrator will be on all day – a power user. Those two groups are priced differently.

We find that organizations with 15-75 employees often weigh the cost of Managed IT versus hiring and compensating a full-time IT employee. While some organizations require an on-staff IT expert, they can gain a team of experts by using Managed IT. We have a team answering the phones, and a one-person IT department can only tackle one problem at a time.

To make sure our Managed IT is serving your needs best, Yarona Core reassesses your organization about once a month. We will often begin the transition by having our own people on-site at your company for the first few months. And as the service continues, we hold a client business review every six months to go over how things are going and assess your goals. Our goal is always to have a good reading of the pulse of your company so we can respond, be proactive and manage your IT optimally.

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

With MetroTech, you’ll find a few things that make us different:

  •  No Hidden Fees. You won’t get blind sided half way into our contract with balloon payments, hidden fees and charges, etc.
  • You will find our team easy to work with and our plans flexible. As your business grows our plan can grow with you, in the unfortunate event that your business shrinks, so can your plan.
  • Our benefit far outweighs our cost. We help keep your business running efficiently and smoothly, so that expensive downtime can be avoided as much as possible.

Request A Free Consultation

Get the right answers and solid advice from the experts.
Scroll to Top